How To Provide Excellent Customer Service

According to a popular saying, 80 % of a restaurant’s business comes from 20% of its customers. Your customers make up the most part of your business and their satisfaction is your number one priority because no matter how delicious your meals are, customers would not come back if they had a poor customer experience.

Express pleasantness

When dealing with customers, be friendly, empathetic, and have a polite approach. Always put on a cheery smile and use a friendly tone for your customers and be respectful, even when there are misunderstandings and dissatisfaction due to factors such as late deliveries, bad attitude from either dispatch riders or waiters, order mixups, etc between you and your customers.

Both your oral and written interactions should convey positive and happy impressions at all times. Positive attitudes go a long way in establishing a long-term relationship between you and your customers which could lead to more referrals and more referrals mean more money.

Be familiar with your customers

Customers want to be treated like people, not items, get to know your customers, their wants and needs. People appreciate when you remember little details about them, you can even create a database for your customers, especially the regular customers, where you keep a record of their birthdays and send them free meals courtesy of the special day.

Address them by their names and make references to previous conversations; they will know you pay attention and this will make them feel important. Ask questions and be conversational on social media; conducting surveys are also helpful. When you have a better understanding of your customers, it will be easier to offer them exactly what they need.

Be quick with responses

It is important to give fast responses to your customers especially in time-sensitive cases, try as much as possible not to air your customers’ calls or messages. All phone calls and emails should be returned within 24 hours and make sure to let your customers know how long it will take to attend to their needs.

Also, sending personalized messages rather than auto-replies make your customers feel more special and don’t always be in a rush to get them off, make sure your customers’ issues are resolved and their minds are put at ease. In times where you can’t resolve your customers’ needs on time, you should always send them messages to check in with them from time to time so that they can know that you have them in mind.

Be attentive to your customers

Listening attentively to your customers helps both you and your customers. Your customers need your service and you need their feedback as well, you can always get your customers’ feedback via surveys or throwing out questions on your social media platforms and getting your customers to answer them.

Actively listen to your customers without making assumptions, to get a clear picture of exactly what they need from you. Your customers may even give brilliant ideas that will improve the quality of your product or service.

Anticipate your customers’ needs

It is your job to foresee your customers’ needs and act in advance by providing for them without them having to voice out. Pay attention to your customers’ and offer them help and recommendations before they ask, this will make them feel valued and they are likely to show their appreciation by being loyal to your business.

Excellent customer service can range from assisting customers with purchases to solving their problems online. Providing excellent customer service will definitely have a positive impact as well as grow your business or brand. Customer service goes a long way in customer retention and increment in the restaurant’s profit.

Remember that excellent customer service builds a community which leads to referrals and referrals lead to more money.

Related posts:

Living in the moment every day gives us, as writers the opportunity to always enjoy the present moment. We are different here on American Haiku, we care. Being compassionate is an art form in…

I hesitated before deciding to write this article. Although I have long healed, writing this out to the public made me felt exposed and vulnerable. However, I hope to use my story to help you if you…

Getting started with CSS is a cakewalk, but knowing what’s going on under the hood is completely different! The silent concepts of CSS like CSS Parsing process, Specificity, Value Processing, Inheritance, and so on…